Alternative Dispute Resolution (ADR) | Electronic Complaints Book (LRE) | Consumer notice
In accordance with Law No. 1444/2015, of 8 September 2015, we have disclosed all the Entities for Alternative Dispute Resolution that can be contacted in case of conflict, when purchasing a product or service referenced on this website.
It should be noted that, when necessary, this solution compared to the judicial system is usually faster, less protocol and less expensive.
Thus, if you are dissatisfied and intend to expose your situation, you can do so by contacting an Alternative Dispute Resolution Entity.
Alternative Resolution Entities in case of Disputes:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
In accordance with Law No. 74/2017, Article 5-B, in which suppliers of goods and service providers must disclose access to the Digital Platform on their respective Internet sites, in a visible and prominently displayed place, we inform that access to the Electronic Complaints Book must be made through the link:
It is stated that for legal purposes the owner of this website is:
Rua Gen. Humberto Delgado, nº 180, Moinho do Calhau, 3045-421 Ribeira de Frades – Coimbra – Portugal